FAQ About Bidets
Donât bidets use water and arenât we supposed to be trying to save water in Australia?
Toilets and showers are the areas of most water use in normal households. Bidets use less than 1 litre for the average wash, but because you are cleaning with water, much less toilet paper is necessary as this is used mostly just for drying. This definitely helps to save water; because as we all know itâs the toilet paper that takes the most water to flush. With dual flush toilets, this means that little more than a half flush is usually all that is needed â just push the half flush button for slightly longer (about 4 litres of water used compared to 6 â 7 litres for a full flush). Bidets do also help to reduce the need for extra showers.
Un-questionably, yes! Bidets help to save not only water but many other non-renewable resources. It takes huge amounts of water, chemicals and energy to convert wood into paper, and even though toilet paper is designed to dissolve in water, the chemicals in it (including carcinogenic dioxins) and the extra solid waste it creates are some of the factors hindering the economic recycling of sewage water. Being “Energy Efficient” is all about reducing our use of energy produced from non-renewable resources such as coal. It is something we all should think about; if for no other reason than simply to save money!
Will a bidet help me save money on toilet paper?
Yes! Some of our customers have recorded savings of up to $200 in one year! Testimonials
Wonât it be unpleasant washing with cold water in winter?
This is usually one of the most important concerns to people that are unfamiliar with bidets. Because the anal and genital areas of our bodies are so well supplied with blood, they are among the least affected by cold water. Unlike our extremities (hands and feet), temperature recovery of these areas in a healthy person is almost instantaneous. Cold water actually has a toning and strengthening effect on the muscles and tissues of these rather important parts of our body, and also doesn’t help to promote the growth of bacteria. It all depends on what is really meant by COLD; if incoming water temperature is much below 20 degrees C (typical in southern parts of Australia during winter) then warm water washing will certainly be much more pleasant.
The toilet paper falls to pieces when it gets wet!
You may have to change the brand of paper you usually buy â some are much better for drying than others. We have found the âCottonelleâ brand by Kleenex to perform reasonably well in this respect, but we are waiting for one of the toilet paper manufacturers to eventually “see the light” and start producing a specialised ‘Bidet Paper’ just for drying; like paper towel only standard toilet roll size – and easily biodegradable of course.
Touching myself down there where itâs dirty âis disgusting!â Culture
âGet over it!â say health care professionals, who endorse bidets because they clean better than toilet paper; help prevent vaginitis, urinary tract infections and numerous other ailments. Although using a bidet may require touching your own anus or genitalia with your hand, overall it is a far more hygienic process than just using toilet paper alone.
Many people with Bidets do actually wipe briefly first with toilet paper, and then wash using the bidet. Routine personal hygiene remains exactly the same; âalways wash your hands with soap and water after going to the toiletâ.
Overall then, washing is more hygienic than wiping?
Definitely. Health professionals tell us that irrigating an area with water to physically REMOVE germs is preferable to KILLING them with a disinfectant. Doctors WASH their hands; scubbing with soap and water – before any surgical procedure for this very reason.
The common practice of wiping with paper will remove most fecal matter present; but this does not eliminate germs, parasite eggs and other dangerous fecal-oral pathogens, but can actually assist in spreading them around the perennial area.
Can I wash using soap?
Absolutely! Although many people don’t bother, there is no question that soap improves cleansing and can also make the whole process more comfortable. The germ killing properties of products like Palmoliveâs anti-bacterial liquid soap may also help to reduce the psychological inhibition many people feel about touching themselves âdown thereâ. If you do prefer using soap, always be sure to rinse well. Doctors do not recommend using any soap for vaginal cleaning in women for fairly obvious reasons. We sell wall-mounted liquid Soap Dispensers that are ideally suited for use in bidets applications.
Yes, with proper education. Babies normally have there bottoms washed, powdered and otherwise pampered, but as they grow more self reliant are usually encouraged to revert back to the archaic method of simply wiping with dry paper. Parents are solely responsible if they fail to teach their children the best methods available for keeping themselves hygienically clean. We have recently introduced a new bidet; the Bemis ‘Next Step’ USABidet complete seat kit – specifically with children in mind.
Isnât it possible that the hand-held bidet could be dirty from the last person using it?
If used correctly the bidet should remain clean; as it is not necessary for it to be placed any closer than 5 centimeters to the parts of your body being washed, and always from above.
It is never used for directing water up or from inside the toilet bowl! This is the sole domain of Under-Seat Bidets, Non-electric or Electronic Bidets which are of particular use to people with a restricted range of body movement, or other problems that make traditional Hand-held Bidet cleaning methods difficult. To fully understand the safety aspects of using hand-held bidets, please read the information about Backflow.
Do you sell warm water hand-held bidets?
Several instantaneous electric water heaters suitable for using with bidets are available from overseas. After many requests for a warm water option; we have now completed bidet testing with a heater of European manufacture that has already been selling in Australia for about 9 years (used in caravans etc). We now offer this heater for sale in kit form (with a wall mount and plumbing fittings) suited for use with all our hand-held bidet kits, or the USABidet under-seat models. Best of all; it can normally be plugged just straight into a conventional power outlet. Rezi Water Heater
Not an essential, but certainly a very nice option on cold winter mornings
Do the hand-held bidets come in different colours?
We currently stock white, chrome, and our newest addition – a top quality all stainless steel model. Please phone or email if you require more details.
What if I have hard water or bore water; can I still use a bidet
Yes, however life of the bidet may be reduced due to mineral deposits from the water. It is not recommended to use heaters in conjunction with a “hard” water source.
I am in a rented house; can I still install a bidet?
You may need to obtain your landlord’s permission. When you have to move house, removal of the bidet simply means replacing the original water supply pipe, then releasing the 3M adhesive strips which hold the wash gun holder to the wall, or for under-seat or non-electric bidets; replacing the original toilet seat.
How long do your bidets take to install?
Average installation time is around 20 minutes for most of our kits , and the only tools usually required are a spanner and multi grip pliers. Please read the complete installation instructions on the Installation FAQ page (also supplied with every kit).
How long does it take to process my order?
Your order will usually be mailed to you within 48 hours when you pay by credit card via our online shopping cart. Orders with payment via personal cheque, direct deposit or money order will be processed as soon as the funds are cleared by our bank. Please read our Delivery Policy for more details.
Is it secure to enter my credit card details via your online shopping cart?
FAQ by our customers about bidets (general)
If you have a question relating to installation; please see the ‘Installation FAQ’ page.
(Cick any question below to see the answer)
#1 To satisfy my idle curiosity; what is the correct way to use a bum-gun?
Several factors will determine your preferred way of using a Hand-held Bidet including; tradition, culture, body shape, size & flexibility, and whether you are male or female. If you are not familiar with using hand-held bidets it can take some time to develop your own personal 'preferred technique'. Regardless of individual preference, there are some principles for using hand-held bidets (whilst seated) which stay the same for everybody:
1. Hand held bidets require both hands to be used for the cleaning process; one to operate the wash gun, and the other to do the washing.
2. The wash gun is NEVER used to direct water upwards from inside the toilet bowl!!! This would cause the wash gun (and the hand holding it) to become contaminated with fecal matter.
3. The wash gun is always operated from above the toilet seat; the stream of water being aimed down at an angle across the body parts being cleaned. The fingers of your free hand are then used to direct this water up onto the part being washed and to gently agitate this area. Its no different really to washing your hands; they wouldn't get very clean if you just held them under running water!
As a general rule; women usually find it easier to direct the water from the front, and men (because they have dangly bits) often find it easier to do this from behind. Agitating the area with your other hand can be achieved from either the front or rear (depending on individual body shape, size and flexibility).
After you have finished washing, replace the wash gun in its wall station. Using a towel or toilet paper, dry your 'washing hand' first. Using fresh toilet paper or the towel; just pat your bottom dry (don't wipe), and then simply enjoy that all-day feeling of shower-fresh clean! Most people in hot climates don't even bother about drying - body heat and the warm ambient temperature seems to take care of that!
#2 I bought one of your “Hang” hand-held bidets, and we are very happy with it. However sometimes I feel the need of a stronger or more focussed spray. We are mostly on tank water but the cleaning force is sometimes not enough with the pump presssure as high as we can get. Do you have a solution for this?
If the hand-held bidet is being used correctly, high water pressure is not needed as the actual washing is done with your free hand - exactly the same as you would wash that part of your body in the shower.
Some people who have never been shown the right way, do persist in using a hand-held bidet incorrectly - from underneath and shooting the water straight up onto the anal area. This always results in fecal contamination of the hand piece, and often does not achieve satisfactory cleaning anyway.
Touch free cleaning like this can be provided by an under-seat bidet, electronic bidet or non-electric bidet; delivering a more concentrated stream of water specifically for this purpose.
If you are using the hand-held bidet for another purpose like nappy cleaning, a conventional garden hose trigger hand piece may be more suitable. The higher quality 'Hoy' brand hand-held bidets we sell do have a slightly softer spray than the Hang brand.
#3 I bought a couple of Hang Wash Gun W units off you a while back. Model:SS-03W. I need to replace the guns – only one has stuffed up. Can I buy just the guns (without the hose)?
No; we only sell complete units - simply because that's the only way the manufacturer will sell them to us. This model retails for just $30.80 (incl. GST), and if you get 3 years use from one of these models; that has actually cost you less than $0.20c a week. (We do sell spare parts for some of the more expensive Hoy brand H.H. bidets)
#4 Do you know of anyone that can service Electronic Bidets? I am a Plumber in Beenleigh, one of my customers has one and it started to leak out of the control box yesterday. I undid the screws and opened up the casing and saw no obvious problems so closed it back up. I would think it was leaking on what looks to be a pump, or where the water is in the small warming tank. Not sure of a brand.
This is the problem with buying electronic bidet seats from overseas - or even within Australia when the supplier is not a bidet specialist who can offer spare parts and back-up service.
If the bidet seat has any brand markings; then your best bet is to contact either: Royalet Australia/Royalet bidets, AustralianBidet/most brands, Bogo Oceania/Yoyo bidets, SAL Australia/Q-tek bidets, (all in Sydney), or The Bidet Shop/most brands (Gold Coast). If the bidet seat is not stocked by any of these suppliers, their only option will probably be to buy a new one.
#5 I am wondering if you guys at Lusan Bidets are able to sell Biffy Bidets or what your policy is on ordering them in. I am having great difficulty ordering from the Biffy website and the Sanicare-Bidets charge about $200 for shipping to Brisbane.
While the Biffy seems to be reasonably popular in USA, we have never personally seen one in order to evaluate its construction/durability and effectiveness.
Obviously we cannot stock every type of bidet available, and we do get requests to try this or that company's product, on a fairly regular basis.
We have deliberately refrained from stocking ANY of the many different models that attach under your current toilet seat. No toilet seat manufacturer we know makes any allowance for fitting other appliances between their seat and the toilet pan, and while it cannot be disputed that this works; this is a compromise, and we personally believe - not the best way to go. The USABidet which attaches underÂ a Â limited number of solid seats, is a better option in this respect (as far as keeping the toilet bowl clean). This bidet does however deliver a single stream of water - rather than a diffuse spray like the Biffy.
The cheapest (and best) all-around cold water washing facility we have found is the Toto Eco Washer. This model is also compliant with Australian backflow prevention regulations - whereas the Biffy (and all similar types) are not.
#6 Can you tell me which hand spray unit would be more suitable if I have a rented home. The Hang brand or Hoy? I realize that the Hoy has a softer spray but is the Hang a lot lighter? I’m planning on installing this in my children’s toilet.
The Hoy model SS-01WS is slightly heavier than the Hang models - simply because of the stainless spiral wound hose (but nothing that you would really notice). The Hoy is less bulky, and the head is angled at 90 degrees (which may be better for children)..
The main difference though is that the Hoy brand wash guns do have a better quality mechanism than the Hang models (hence the 2 year warranty). The stainless hose of these bidets is also more flexible than the plastic hose of the Hang models.
#7 I want to install 2 handheld Hoy models, and was hoping to do it one at a time as posting to Tasmania is expensive. As I understand it; if I buy the 2 at the same time, the postage cost goes right down to about $5. Am I reading this correctly? It was the only thing I found a little confusing.
Customers within Australia, buying 2 or more complete hand-held kits at the same time, are entitled to use the shipping option (on the checkout pages) : "Registration and Packaging Cost Only".
This the default shipping option, which you would normally change for your delivery address. Buyers are entitled to use this default shipping option; only if authorized by us, or buying 2 or more complete hand-held bidet kits.
This is our standard discount for buyers within Australia, making multiple purchases of some items.
#8 My 86 year old Dad just fell and broke both his arms. I am looking at your bidet’s and wonder how you operate them? Is there a valve that you turn or button you push to activate? Will it be possible for him to utilize these units? Do you recommend another type or brand?
Unfortunately the only type of bidet suited to your DadÂ (with both arms out of commission) will be a remote control model.
We do not sell this (most expensive) type of electronic bidet seat, but we can certainly point you in the right direction:
Following are reputable products we can recommend from some Australian suppliers:
www.royalet.com.au - the original and first company in Australia; supplying electronic toilet seat bidets (Sydney).
www.australianbidet.com.auÂ - you will need to call this company to get prices (Sydney).
www.thebidetshoponline.com.au - although this particular company does not come recommended by us, their many websites (at last count 11) do advertise some quality brand products (Gold Coast).
With a remote control bidet; the control can be operated by somebody else, or else possibly placed on the floor and operated with your Dad's toe.
#9 I am looking to purchase two hand-held bidets for my two toilets. With me wanting to buy two units and having friends who are waiting to see it fitted in my home before buying, is there any discount you could offer on your price at all?
Subscribe to our newsletter and you will receive a permanent Promotion Code discount, enabling $10 off any future purchase which totals $50 (or more) from our store. If you buy 2 or more complete kits at the same time; you are also entitled to use the shipping option: "Registration and packaging cost only $5.00". (plus GST)
This is our standard discount offer for multiple purchases (of complete kits).
13. Our new wash gun does not work some of the time. When we press first time it’s OK, but when the trigger is released and pressed again it does not function.
The problem you describe is caused by high water pressure at your premises. This problem is addressed correctly when you buy one of our complete kits (with a pressure limiting valve).
We understand that many people today do not like to read instructions - - -
On the page where you purchased this product: Replacement Wash Guns
Please note that water supply pressure to all hand held bidets MUST be limited to under 350kPa (50psi) or warranty will be voided. Higher than recommended water pressure will result in premature failure of the wash gun itself, the supply hose, or both (depending on the model).
Especially Note: simply restricting water flow with a tap will not reduce water pressure! Most places in Australia have water pressure typically between about 500 â 600kPa. Where water pressure is over the recommended limit, a pressure limiting valve will be essential.