Our Policies

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Delivery PolicyOur Policies sidebar our policies

We attempt to dispatch all orders within 2 business days of receiving confirmation following successful PayPal/credit card purchases, or 2 business days from when the funds are cleared by our bank if the payment was by personal cheque, direct deposit or money order. Please allow up to 10 days for delivery; Australia Post delivery times may also be extended further during public holiday periods. In the unlikely event that we are out of stock of an item, we will contact you with the expected date of new stock arriving and ask how you would like to proceed; i.e.wait, or cancel the order and have your payment refunded.

Shipping costs

Shipping options are displayed on the 1st page of the check-out procedure. Select the correct shipping option (depending on the area you live) and the shipping cost (incl. GST if applicable) will automatically be calculated for you. The total amount payable (with or without GST) will then be displayed on the next ‘Confirm Order’ page; after entering your shipping address and clicking on the ‘Checkout with Paypal’ button.

Tax is not added to shipping or goods, for any shipping address that is outside Australia.

All orders within Australia are sent to you via Australia Post; Express or Regular Parcel Services, and orders outside Australia are sent via Air International Regular Parcels Service unless specifically requested otherwise. Please be aware that if no person is present to sign on delivery of SOD items; they will be returned to your local Mail Delivery centre where they will be held for a limited time only awaiting collection. Australia Post Regular Parcels Service delivery time (within Australia) is normally within 1-5 business days, but can take up to 10 business days depending on distance, workload and other variable factors.

If you require COD or some other special shipping option, you will need to notify us first by phone or email before ordering. We can then calculate these extra charges and enter your complete shipping cost (against a unique Proforma Invoice#) as the product – “Manual Shipping”, found under “Other Services”. You then add this product to your shopping cart and proceed as normal through the check-out; being sure to now select “Packaging Cost Only” from the available shipping options where prompted.

Goods damaged or lost in transit

LuSan Bidets take all care with the packaging and dispatch of your order; however we are not responsible for any loss or damage in transit, beyond that provided by Australia Post.
Australia Post Regular/Express parcels services advertise (possibly, & at their discretion) up to $50 compensation for items damaged/lost in transit. Air International Parcels Service does have a tracking No. facility, but does not include any insurance against damage or loss. While Australia Post services are very reliable, we strongly recommend that all orders over $50 in value be fully insured against loss.


Please note that Australia Post now provides a tracking ID# for all parcels services.
LuSan Bidets provide SOD (signature on delivery) free of charge: for all orders over $50 in value.

If you are ordering from within Australia, and you wish to fully insure your goods against damage or loss; you can find insurance listed as ‘Extra Cover Australia’ on the “Other Services” page. Additional Insurance on SOD articles (within Australia only) will be $1.50 per $100, or part thereof, and up to $5000 value of the goods. Just add this product to your shopping cart; once for every $100 or part thereof value of the order (less shipping cost).

If you are ordering from outside Australia and wish to insure your goods against loss, just add the products listed as Extra Cover International to your shopping cart. Extra Cover (Insurance) for Air International/Regular Parcels Service will be $9.00 for the first $100 or part thereof, plus $2.35 for every additional $100 or part thereof, up to $5000. The availability of Extra Cover (Insurance) and the maximum obtainable cover varies between countries. Check at www1.auspost.com.au/international/ for your countries maximum limit and availability.

Privacy Policy

LuSan Bidets is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes LuSan Bidets Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services. This information will include your name, address and contact details
  • Information derived from communications between us and you

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, when you request product information, or when you send us email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

  • To establish and maintain your relationship as a customer of LuSan Bidets
  • To provide the products and services you have requested from LuSan Bidets
  • To administer and manage those products and services
  • To answer your inquiry
  • For direct marketing by email, specials on products or services you have shown interest in

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive communication from LuSan Bidets which you would like not to receive, either use the ‘unsubscribe’ link at the bottom of the email, or make a request via the contact form on our website and we will remove your name/email address from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that LuSan Bidets hold about you, subject to some exceptions allowed by law.

If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Use of cookies

We have  implemented and use the Display Advertising feature ‘Remarketing’ on this website.
We use Remarketing with Google Analytics to advertise online.
Third-party vendors, including Google, show our ads on sites across the Internet.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.

You can opt-out of Google Analytics for Display Advertising, or customize Google Display Network ads using the Ads PreferencesYou can opt-out of Google Analytics for Display Advertising, or customize Google Display Network ads using the Ads Preferences

Or you can install the Google Analytics Opt-out Browser Add-on


LuSan Bidets will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. Although sometimes a pain to deal with because of their strict security measures; payment via PayPal is globally, one of the safest and most secure on-line payment methods currently available. This payment system utilizes the latest in SSL encryption technology (the same as your bank) and although PayPal does notify us of every successful transaction, your important credit card details are never seen by us or transferred through non-secure lines. These details are only ever able to be viewed and checked by PayPal themselves.

When sending emails to LuSan Bidets we recommend using the SSL protected, secure contact form on this website. Contact Us

The Internet however is not always a secure method of transmitting information. Accordingly, LuSan Bidets cannot accept responsibility for the security of any other information you may send directly to, or receive from us over the Internet, or for any unauthorized access or use of that information.

Our Warranty

All our products carry a full 6 month, 12 month or 2 year (product & use specific) written warranty, from the date of original purchase, against any defects in materials and manufacture. Please read the full warranty conditions below (PDF). A printed copy of this warranty is provided with all complete kits, and we recommend filling out the details and keeping this copy in a safe place with your Invoice; in case you should need to make a warranty claim in the future. If you believe you have a valid warranty claim within the warranty period, please return the faulty item for our inspection and assessment of your claim. If the goods are found to be faulty; we may elect to repair the goods (if this is possible), or in most cases we will simply  issue you with a new replacement of the same kind.

You may also choose to receive a pro-rata refund based on the remaining warranty period from the original date of purchase. Please see our refunds policy below.

Refunds Policy

Please choose carefully; because of health reasons we cannot offer a refund or exchange (once the bidet has been used) because you simply change your mind or find you have made a wrong decision. If for any reason you decide not to fit the bidet to your toilet; just return the complete item within 30 days of purchase, and we will issue a full refund of the purchase price, subject to the conditions stated herein. The goods must be returned in the original packaging and be in unused and undamaged condition.
Especially note:  Any damage to the goods or missing parts will attract a penalty. If the goods are not resalable as a new item you will obviously not receive a full refund.

In the case of a warranty refund request: damage which was not caused by the warranty fault (other than what could be considered normal wear and tear) may also attract a penalty. This is particularly applicable to expensive items like Electronic Bidet Seats; which may be returned almost immediately after purchase because of a minor fault, but the seat itself has been badly marked due to rough handling.

The original cost of freight and any insurance costs are non-refundable. At our discretion; we may refund freight charges on return of goods for a valid warranty claim.

Method of refunds

Methods available for refunds will be strictly limited to:

  1. Refund to your credit card or PayPal account (only if you paid that way & within 60 days of purchase).
  2.  Direct deposit to a nominated bank account (only if you paid this way, or if refund to your credit card/PayPal account is no longer available).
  3.  Post a cheque to your mailing address (only if methods both 1 & 2 are not available).

How to return  goods for a warranty claim or refund.

All we ask is that you print out and fill in the Returns Form below, then return it together with the product to our P.O Box address. Please note that we will need the Order No. (provided originally by email), or the Tax Invoice number (provided with the goods), or at least the Paypal transaction/receipt ID (if you paid that way) in order to track and validate the record of your purchase.

Returns information

Please provide us with the information outlined on the PDF returns form below. This information must accompany all returns.

Our Policies pdf

Our Policies pdf

Warranty Form Returns Form

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Our Policies reader

Minimum Standards

We reserve the right to shorten, delete, or not publish any reader entries as we see fit; both in the comments section on our News Posts, and on the page: Bidet User Reviews. Language that is abusive, profane, racist, excessively vulgar or offensive will not be published.

Changes to Our Policies

It may be necessary for us to review and revise Our Policies from time to time. An amended version will be posted on our website at www.lusanbidets.com.au. We suggest that you re-visit this website to keep up to date with any changes.

Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to these Policies, or our information handling practices in general, please contact us


All the information on our website is carefully checked and although we make every effort to maintain up to date and accurate representation of the products we sell, we do not guarantee that this service will be uninterrupted and error free, nor do we make any warranties as to the accuracy or reliability of any information provided through this service, or that it is complete and reflects the latest research and developments.

Limitation of liability

In no event will LuSan Bidets, its directors or employees be liable for any direct, indirect, consequential, incidental or punitive damages arising out of the use or inability to use this service or relating to any products/services sold through this service. LuSan Bidets are not responsible for the content of other web sites to which we provide links. The operators of these linked web sites are solely responsible for the content they provide on their own pages.