Japan being one of the most technologically advanced nations on earth; it’s not surprising to learn that over half of all Japanese families now have “washlets” or electronic toilet seat bidets installed in their homes. Many other cultures around the world have been using bidets (in various configurations) for decades, and obviously, millions of people don’t adopt new practices unless there are some significant benefits to be gained. Bidet equipment may be as basic as a tub of water and dipper beside the toilet, or advanced as a top-of-the-range electronic bidet seat; which not only washes you, but also deodorizes, plays music, warms the seat, heats the water, provides an enema function, sanitizes itself and blow dries your private parts when it is finished – all from the convenience of a portable remote control!
Reliable bidet technology like this of course doesn’t come cheap, and because wiping with dry paper is still the mainstream toilet practice in Australia; its inevitable for people who want to break with tradition (and buy a bidet) to be met with a bewildering array of options, and yet find very little if any, really helpful information to assist them in their choice. The one-size-fits-all approach simply won’t do when buying something so diverse and personal as a cleaning aid for your private parts!
This page is intended to be a guide in helping you choose the right bidet; we do not stock or sell all of the bidet products shown here. For a complete catalog of the products sold by LuSan Bidets; please go to: Bidet Products
Bidet choice can be categorized into 2 main groups:
- The Traditional (stand-alone) Bidet (or Bidette)
- The Integrated Bidet (attaches to the toilet itself)
Traditional Bidets or “Bidettes” (as in the photo left) are usually only practical to install if you are building a new house and can plan the extra space and plumbing from the start. And even if you can do this – why would you? Let’s face it; waddling from toilet to bidet with pants around your ankles is damned awkward; and totally unnecessary when your toilet itself can be fitted with an integrated bidet for much less!
Admittedly, there is some prestige in having the big bathroom necessary to accommodate a separate bidet; but unless you are absolutely set on having the “Wow” factor of this unnecessary opulence – please read on.
Integrated Bidets can be further divided into 5 main groups:
Non-electric Bidet Seats
Electronic Bidet Seats
Most integrated Bidets are designed so they can be quickly and easily installed by the average handy-person with just a few basic tools.
If you do need the bidet to be installed by a licensed plumber; you will also need to be aware of Australian back-flow prevention regulations (which plumbers must comply with), and how they apply to different types of bidets when connected to a public water supply:
It may be timely to issue a warning here about cheap electronic bidet seats that are becoming available in Australia from some rather questionable on-line companies. People buying via the Internet need to be aware that these products often: do not comply with Australian Standards, do not correctly fit Australian toilet pans, may not be suited for use with 240V power, may not be able to tolerate high water pressure, and are not authorized by the manufacturer for sale in Australia (and as such are not backed by any kind of manufacturer’s warranty). We recommend that customers wishing to make the investment in an Electronic Bidet seat buy only recognized quality products such as the Australian Royalet range, or similar well known brands from authorized, legitimate Australian businesses that will still be around to offer parts and service in the future.
Now let’s take a closer look at these 5 categories of integrated bidets:
Hand held Bidets
Hand-held bidets have been standard issue in many countries around the world for years, and not without good reason: they are in-expensive, effective and incredibly versatile. Hand held bidets certainly do have a variety of practical uses; from cleaning skid-marks off the toilet bowl and washing poo off baby’s nappies, to intimate personal cleansing – not only after regular toilet use but also as a convenient means of maintaining personal freshness anytime, without being necessary to take a complete shower. Hand held bidets do require two hands for the washing process – one to operate the bidet, and the other to do the washing. They can be used right or left handed, with or without soap, and the washing operation can be performed from either the front or the back. This versatility of Hand held Bidets may also be their greatest weakness. Irresponsible use of a Hand held Bidet (e.g.; by depositing it in the toilet bowl) presents a definite risk for contamination of the water supply (through backflow) to occur. This becomes more apparent when you realize that many imported Hand held Bidet kits lack even the basic backflow protection provided by a non-return check valve and filter.
Although Hand held bidets are included in the “High Hazard” category for risk of backflow; you must remember that the Standards are formulated to be as “idiot-proof” as possible. There is actually minimal risk of back flow occurring unless the hose of a dissembled hand-held bidet, were to be accidentally/intentionally placed below water level in the toilet bowl itself – and why would any intelligent person want to do that? In countries where these bidets are standard issue; this is not a problem because (unlike Western societies) the general population is already conversant with correct use of these appliances. Please see the page on Backflow Prevention for more info.
Another problem with Hand held bidets is that they usually originate from countries where the toilet is commonly a ‘wet area’ (quite often right next to the shower). This means that if water drips out of the bidet nozzle after use, it’s not really a problem and so very few manufacturers bother to include parts in the nozzle to prevent this from happening. A completely different scenario exists in our western toilets – we like our toilet floors dry – thank you very much!
But possibly the most important issue with Hand held bidets has to do with water pressure: Most manufacturers recommend that working water pressure be not in excess of 400kPa (58psi), and we recommend that pressures be maintained at or under 350kPa (50psi). Domestic water supply pressure in Australia is almost always in excess of this, and we have measured pressures at some premises of well over 120psi – that’s nearly 830kPa!
Needless to say, any hand-held bidet won’t last too long if you hook it straight up to this kind of pressure! One common mistake people make here is to think that by simply restricting water flow with the tap on the wall; this will somehow also reduce water pressure. This only has an effect while the bidet is being operated; as soon as the bidet operating lever is closed the pressure in the bidet will immediately build to equal the water pressure in the main water line.
Please also be aware that if your water pressure is 50psi, this can result in a trapped water pressure of approx. 60psi in the hose of your hand held bidet. This is caused by the kinetic energy of the water suddenly being halted by closure of the operating lever; the non-return valve then prevents this water flowing backwards to equalize with the water pressure in the main line. The only way to know conclusively what the water pressure is at your premises is to hook a suitable pressure gauge up to an available outlet and observe the readings over several days. (Water pressure is typically higher during the night when there is less demand)
A less serious, though still annoying problem is that the bidet holder or wall station must be fastened securely to the wall (within convenient reach of the user). This once again is not usually a problem in the countries of manufacture where toilets walls are mostly solid masonry construction. It’s a different story in Australia where it is usually necessary to locate a wooden stud behind the plaster board (which is almost never in the ideal position). LuSan Bidets have successfully addressed all of these issues with our popular Hand-held bidet Kits.
Above seat bidets
Although not commonly available; these bidets seats are the equivalent of a traditional ‘bidette’ with an outlet above the rim of the pan. Above seat bidets are a good compromise between hand held and under seat bidets, and yet are fully compliant with even the most restrictive backflow prevention regulations because the outlet is above the rim of the pan. Though unable to supply true touch free washing or an enema function, they do provide a convenient all-in-one toilet/bidet washing facility, and may also be used with soap – the same as a hand held bidet. LuSan Bidets own “Spraybidet” model (now replaced by the Toto Eco-Washer) was likewise fully compliant because it’s outlet was more than 25mm above the rim of the pan. A comparable product – “BidetLoo” is available in the U.K. (where similar regulations apply).
Under seat bidets
Readily available from a multitude of different online stores; Under seat bidets come in many different configurations of shape, size, price, design and effectiveness. Fitting into two general groups (movable & stationary spray nozzles), the one thing they all have in common is that they attach (by several different methods) under the toilet seat, and as such have an outlet below the rim of the pan. If the outlet is below the flush line of the pan, they should ideally have a movable nozzle; not only to prevent soiling of the outlet but also to facilitate proper toilet cleaning. As you would have learnt previously (if you read the page on backflow prevention), Under seat bidets are not referred to explicitly in the standards, and so some uncertainty does exist as to the correct ‘backflow risk category’ for specific models.
Possibly the best feature of under seat bidets, is their ability to clean (in varying degrees of effectiveness) without the necessity of physically touching the body parts being cleaned with your own hand. Westerners who have grown up using toilet paper often find this feature most attractive. It becomes invaluable when normal ranges of body movement are restricted due to conditions like old age, obesity, arthritis or other handicap that actually prevents people from reaching that area.
Depending on design, Under seat bidets may also feature enema ability (usually those with a single orifice in the nozzle). These types are able to provide very effective irrigation of the last few centimeters of the colon. As well as cleansing thoroughly, this feature can also prove very useful for people who suffer from constipation. Under seat bidets with multiple jets don’t do such a good job of this, but they do provide better cleaning of the peripheral area, and this softer spray is also more suited to vaginal cleansing.
Under seat bidets with a single jet do have the potential to cause physical injury if water pressure is excessive. Water flow can be restricted to a safe level with the wall tap; but the risk still exists for someone to inadvertently turn it fully back on. This is not a problem in countries like the U.S.A. where water pressure is restricted to about 40psi before it enters the home. Australia has only recently introduced similar controls for new housing; but of course this to date represents only a small percentage of homes, and so a pressure reducing valve may be advisable if your water pressure is over about 400kPa (58psi).
Under Seat bidets that attach to the pan (usually by a bracket of some sort) do tend to make it more difficult to clean the toilet bowl. Models that attach to the seat itself like the USAbidet, and lift up with it are better in this regard – especially for males whose aim may not always be perfect. This model is also safer in regard to backflow: the bidet outlet is spring-loaded and returns to its resting place – above the rim of the pan – when the bidet is not in use. Smarter too, because the spray wand can’t accidentally be left in the middle of the toilet bowl after use.
Some under seat bidet models also come with the option of hot/cold water mixing, but we do have to wonder how useful this feature really is when you consider that the bidet must be run for a considerable time to get hot water (the same as the wash basin tap) and then may quickly become too hot! Warm water may be useful for easing constipation (enema function) as it tends to relax muscles and tissues. However cold water is not as unpleasant as you might think, and actually has a toning and strengthening effect on these areas. Cold water is generally recommended for washing by medical practitioners because it doesn’t tend to promote the growth of bacteria. Warm water is of course much nicer during the winter months, and following repeated requests for a warm-water option, LuSan Bidets now offer compact instantaneous electric water heaters; ideal for use in conjunction with our hand-held bidets, the USAbidet, or even the new Toto Non-Electric bidet seat (where incoming water temperature is below 20C and water pressure is at least 350kPa).
Non-electric bidet Seats
Not to be confused with the cheaper integrated bidets that just attach under your present seat; these bidets boast extending spray nozzles incorporated into a stand-alone unit that completely replaces your present toilet seat. Using the water pressure in your home; these bidets provide efficient hands-free posterior & feminine cleaning, and with sufficient water pressure, a modest enema function. They eliminate most of the attendant complexity normally required by electronic bidet seats, and the additional expense of providing a suitable 240V power outlet. Available in single or twin nozzle options, you will generally find that the models with only one spray nozzle (and a single hole) do deliver considerably more water than the single hole outlet on twin nozzle models. This makes them much more efficient at peripheral cleaning, while not detracting too much from enema effectiveness. Twin nozzle bidets by comparison, rely on the wide spray of the ‘feminine use’ nozzle for peripheral cleaning, and so the fine single jet from the rear cleaning nozzle is designed primarily for efficient enema (cleaning inside the anal passage) function only.
Some non-electric bidets also include the option of warm water mixing (from a nearby hot water line). Models that advertise warm water mixing should also have some means of venting water into the toilet bowl (so you are not being sprayed by cold water while you are waiting for the warm water to come). There is also the safety aspect to consider with warm water mixing; elderly persons or young children could inadvertently be burnt by the water being too hot if this is not adjusted correctly.
The Toto “Eco Washer” is one of the few non-electric bidet seats available that fully complies with Aust/NZ backflow regulations by having an in-built vacuum breaker device (with an outlet more than 25mm above the rim of the pan).
Electronic bidet Seats
A quality electronic bidet seat can be one of the most expensive consumer products you are able to buy for your home. A full-featured electronic bidet seat is a highly complex and sophisticated piece of modern engineering (see photo left). While offering every possible convenience; this does come at the cost of considerable complexity, and the attendant problems of finding a competent repair man when something does (eventually) go wrong. Selecting the right electronic bidet model – peculiar to your requirements is therefore an important decision. This will require not only careful consideration of your individual needs, but also extensive research on the models & brands available including: reliability, ease of future servicing, availability of parts etc. At the very least; un-biased or independent advice should be sought from a competent bidet professional or somebody you know who is already using an electronic bidet, if you are going to be truly satisfied with your final choice.
Sanicare (possibly the biggest online bidet store network in the world today) have recently come up with a really useful marketing idea: the “Review Bidets” web site. While it seems pretty much restricted to just the products Sanicare themselves sell, this is still a fairly wide selection with some of the very best brands represented. Although there are many useful user reviews here, what is really needed now are competent reviews of all the different models (and types) by an independent and non-biased bidet professional. Nevertheless; top marks go to Sanicare for innovative thinking in getting this (first of it’s kind) website up and running!
Factors to consider:
Correct fit for your toilet, approval for Australian use, quality and durability, cleaning effectiveness, features, ease of maintenance and cleaning, availability of parts, back-up service and warranty.
It is very important to choose the features that best suit you, and the correct dimensions for the toilet you intend to fit out. Many electronic bidets are only suited to the American style (elongated) toilet bowls and not the rounded ones we normally have in Australia. The side control panels on electronic bidets (as in the photo left) are also usually designed by Asian manufacturers; this means they are often uncomfortably close for many larger framed Europeans. Another common characteristic of most electronic bidets which you might want to think about; when the lid is raised it usually stands quite high & will normally obscure the flush buttons on the cistern tank. Of course you can always close the lid before flushing (and you should do this anyway if the toilet is next to where you brush your teeth). However most thoughtful folks will need to lift this again to check they haven’t left any surprises for the next user. The ‘soft close’ feature on most electronic bidets does tend to make this process rather time consuming. The good news is that this feature is often only effective for a couple of years anyway because the viscous substance that makes it work seems to eventually dissipate or drip out in hot climates.
And remember, Electronic bidets will need a 240V electrical outlet within about 1 metre from the toilet. Most reputable brands do provide product specifications and you should check these carefully before making your final choice.
Single or Twin Nozzles is an important choice with electronic bidet seats; but regardless of configuration, all electronic bidets are intended to wash at least 2, and often 3 main areas:
- Inside the anal passage (enema)
- Externally around the anal area (posterior wash)
- The vaginal area in women (feminine use).
Single nozzle bidets usually have 3 separate spray outlets (photo left) specifically designed for each of these purposes. This idea was originally pioneered by iZen (with its attendant complexity of design) and most bidets with this design are still made by the iZen factory in Korea (albeit under different brand names). These bidets have an automatic nozzle-wash cycle which washes the nozzle very well – before and after every use. Here’s a link where you can watch the different functions of this bidet being used: youtube.com. Some single nozzle bidets have just have 1 spray outlet, and are intended for all-around use with a general-purpose, medium width spray. The nozzle can be moved forward or back easily during use to wash the desired area. This is the least complex (and perhaps trouble-free) design of all in electronic models: Aisin ‘New Cheers’
A twin-nozzle bidet by comparison; is more complex than a single-nozzle/1-outlet bidet, but simpler than the single-nozzle/3-outlet bidet. Twin-nozzle bidets have 2 extending spray nozzles; one for anal cleaning (usually with air bubbles) and the other for feminine use (See photo left). This means that the nozzle for anal use will usually be designed primarily for either enema function (using a single spray outlet), or posterior wash (multiple spray outlets). Of course – if this nozzle is designed primarily for enema function (as in the photo left); you can always use the feminine nozzle for cleaning externally around the anal area by moving your body forward slightly. This does however introduce the possibility for anal/vaginal cross contamination of bacteria to occur if any fecal matter were to remain on the nozzle after use. This is unlikely to occur as long as the bidet washes the nozzle well before and after every use.
A word of warning here; electronic (or non-electric) bidets that do not have a dedicated nozzle-wash cycle and extend the nozzles just by water pressure; often do not wash the nozzles that well. This may result in some fecal matter occasionally remaining on the nozzle after use. Notable exceptions here are the Toto Eco Washer (non-electric model) which uses a stronger nozzle spring to overcome this problem. This means it is already shooting water when the nozzle emerges, and continues shooting water until the nozzle is again fully retracted. Aisin also minimize this possibility with their bidet seats by using a steeper spraying angle, and by having the nozzle completely retract into its holder after use. “Cleanoseat” brand electronic bidets (now a dissolved company) did make it their selling point by taking this nozzle cleaning process one step further, and actually disinfecting the nozzles with a germ killing solution after every use.
Internal cleansing ability is especially important for people suffering from hemorrhoids, constipation or irritable bowel syndrome. To help alleviate constipation and achieve good internal cleansing; many electronic bidets have a purpose-built outlet (with a single jet) designed just for the enema function. Many high-end electronic bidets don’t just rely on the water pressure in your home; they have their own little electric pump. Most allow you to adjust the speed of this pump to vary water pressure. This is important with the enema function as some models spray just a single, fine jet of water up into the anal passage (to assist in cleaning or defecation). If the water pressure is too high this can actually be quite painful. (One electronic model we tested could quite easily reach the second story window of the building next door with this water stream!) Most twin nozzle bidets do aerate this water stream with air bubbles, and while reducing enema effectiveness slightly; it is definitely gentler on sensitive body parts.
Although a non-electric model, the iZen 3000 bidet is worth a mention here; as it has one of the most effective enema functions of any bidet we have tested, with its patented ‘vortex’ spinning water stream. It also has the ability to administer liquid soap or medication during external cleaning. Unfortunately the small seat design & control panel close to the side makes this non-electric bidet not so well suited to larger framed individuals. Watch the iZen ‘Enema Benefits’ video here: http://au.youtube.com/watch?v=gh53j-VLFdY. Warning: some of the pictures of anal ailments (caused by constipation) on this promotional video are not for the squeamish!
External cleansing around the anal area is best achieved with multiple outlets and a wide angle spray that is also quite powerful. If this spray is powerful enough it can also provide a modest enema function. Some bidets also offer the ability to move this nozzle back & forwards while washing (massage), and this can be an aid when used with warm water in relaxing anal muscles before defecating. Remember that electronic bidets are designed to be a completely hands-free washing solution – unlike hand-held bidets where your free hand also assists in the washing process. Regardless of how sophisticated electronic bidets become; they can never quite match this absolute efficiency of washing with your own hand. After all, you don’t just stand under the water when you take a shower do you? And doctors don’t just hold their hands under running water, but actually scrub them with soap to physically remove germs before critical medical procedures. This means that selecting an electronic bidet with a good washing ability and one best suited to your needs is very important. If you are of typical European descent (and have a hairy ass); posterior cleaning effectiveness (around the anal area) will be an important concern. Do you just need an effective enema (internal cleansing) function, or good posterior effectiveness as well? It is not that common to get both functions well catered for in the same bidet; but a single nozzle bidet with 3 separate spray outlets, or our own Aisin electronic model probably does come closest to providing this.
There is actually plenty of justification here in having both an electronic or non-electric/under-seat bidet to provide the enema function, and a handheld bidet to provide the ultimate in external cleaning effectiveness. Hand-held bidets are also excellent for cleaning fecal ‘splatter’ from the toilet bowl that can occur after using the enema function of electronic, under-seat or non-electric bidets.
Feminine use nozzles are provided standard with most electronic bidets and will usually have a softer, wider spray than that used for anal cleaning. A common issue here with many electronic bidets is that the nozzle designed for feminine hygiene often does not quite hit the target perfectly, requiring the user to move their body slightly to achieve correct contact. Partly due to differences in body shapes and sizes; this is less of a problem with single nozzle bidets because you will normally have the option to adjust the spraying position slightly.
With twin nozzles bidets (where one nozzle is intended for anal cleansing and the other for feminine hygiene) you will usually not have any option to adjust the spraying position. This is because the nozzles are often extended just by water pressure, and are retracted (by internal springs) when not in use. Twin nozzles bidets may be good because they are normally less complicated, but single nozzle bidets do usually offer the ability to change the spraying position of the nozzle (and some can even save this as a preset for up to 4 different users). This is possible because the nozzle is extended by a separate electric motor & gearbox, instead of just water pressure as with most twin nozzle bidets. However it does pay to remember that less moving parts means less to go wrong. Single nozzles (with multiple outlets ) are actually quite complex in design, and require 2 separate electric motors & gearboxes; 1 to control nozzle position and the other to change the nozzle spray holes being used.
Warm water is offered by all electronic bidets; and while this is not essential for washing effectiveness, it is certainly much nicer in colder climates. Warm water can also help to relax anal muscles when using the enema function to assist with constipation issues. During the summer months this feature can simply be turned off. Most electronic bidets store a small amount of water that stays heated to the temperature selected by the user. Others models heat the water continuously as it is used. For models that store the water; the instructions will normally recommend switching the bidet off and draining the tank (aprox. 0.9 litre) if the bidet will not be used for an extended period. This is to avoid any build-up of bacteria in the warm water of the storage tank.
A blow drying function may be helpful for handicapped persons if they cannot physically reach there to pat dry with paper or other medium. Most other people however, wind up not using the drying function that much because it does involve sitting and waiting. The other issue is; because the washing nozzles take up most of the space in the middle, the dryer directs its warm air flow from one side (usually the left). This means that its normally only your right butt cheek that really gets dried. Its handy to have a dryer, but it’s certainly not as useful (for most people) as you first might think.
A remote control can be essential for handicapped persons (who do not have the use of their hands for instance). The remote control could then be operated by an assistant, on the floor with a toe. However remotes do have some other advantages that are not always immediately obvious: the side control panels on many electronic bidets are frequently higher than the seat and often much too close. Because electronic bidets are usually designed by Asian manufacturers; this can be uncomfortably close and awkward to operate for Westerners with their (often) considerably larger behinds. A remote does let you put the controls in the most accessible position.
A seat warming feature comes standard with most Electronic bidets. The seat has an optional heating function that maintains the temperature of your choice. Great for those chilly winter mornings, this is possibly the most popular feature of Electronic bidets amongst long time users in cold climates.
A deodorizer is certainly a good feature to have, but you will pay considerably more for a model with this function. The deodorizing unit does require special maintenance and you must change the filters regularly or its function will be adversely affected.
A seat sensor is usually incorporated into most electronic bidets so that they cannot spray water without someone actually sitting on the seat.
Ease of cleaning is also an important consideration with Electronic bidets. Some models offer special features that help to prevent urine splash back from occurring. Other models let you remove the whole seat easily (to facilitate cleaning). Some brands also include a child seat insert that lets small children use the bidet.
So how do you choose the perfect bidet?
The answer to this question truly depends on your need. Features that involve deep cleansing and feminine suitability are important since these allow the bidet to carry out its primary role of cleaning.
But remember the K.I.S.S. rule? (Keep it simple stupid!)
For many people, a fully featured electronic bidet is simply overkill and they wind up not using most of the features anyway, or simply being confused by all the different settings. The other issue is that when something does go wrong (as it inevitably will) who do you call to fix it? Most plumbers and electricians will not even look at electronic bidets; and so more often than not the only option is to package the whole thing up and send it back to the store you bought it from.
Usually things like a remote control & blow dryer (unless you actually need these), warm seat & warm water (in northern regions), a deodorizer, self-opening lid or self-sanitizing nozzles are not as important as the actual washing ability of the bidet. For many people; a less complicated (and cheaper) washing solution is often best in the long run.
At the risk of offending long term Electronic bidet devotees; we at LuSan Bidets personally believe that hand held bidets do offer the most effective feminine and posterior area cleaning, while an under-seat, non-electric or electronic bidet is definitely required for enema effectiveness. When used together – you have the best of both worlds!
Nevertheless; people who have grown up using hand-held bidets will rarely consider any alternative, and conversely; folks who have previously always used paper to clean often cannot overcome the psychological aversion of touching themselves in that ‘dirty area’ with their own hand. If you do need a dryer & remote control because of flexibility or other handicap issues; an electronic bidet will obviously then become the only suitable choice.
If you have read this far; don’t let the complexity of choice frighten you off taking the plunge – it will be worth it!
Our customers commonly tell us that they could never go back to just T.P.
A good integrated bidet can change the time you spend in the bathroom from an onerous daily chore, to a comfortable and relaxing experience. They can greatly aid in the care of hemorrhoids, ease constipation, restore dignity for the disabled, improve hygiene, and dramatically improve comfort. You do need to be careful – the wrong choice of a poor quality bidet, (particularly with electronic models) will at best see you disappointed, and at worst may have you feeling very pained in the hip pocket area.
We have provided this guide not only to help you in choosing the right bidet, but to also to hopefully minimize us answering the same type of inquiries over and over. If you do still have other issues or questions not addressed here, please feel free to Contact Us.
Please also visit our Links page for some interesting (and humorous) accounts from users of several different models.
Comparison charts for some popular integrated bidets:
|Handheld bidets||Under Seat bidets||Non-electric Bidets|
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And finally, some pointers to help you get the best value for your money:
Remember that quality remains when price has been forgotten. Do you really want to spend $40 for a Hand held bidet kit from an overseas supplier that will disintegrate with our water pressure, or pay $300 for an Electronic bidet seat with junky parts that will fail in only a couple of months? It pays to stick with proven brands from reputable suppliers who can also provide spare parts and back up service in the future.
Be aware that Bidets purchased from suppliers outside Australia may not include the necessary fittings for connection to the water supply here (USA has 3/8”NPT – Australia uses 1/2”BSP fittings), nor will they usually include any backflow prevention devices. Australian toilet bowls are smaller, our power source is a different voltage & our water pressure is normally also much higher than is common overseas.
Find a good retail outlet. You may be able to physically look at the different models available in a retail store, but you should remember that Internet dealers can usually offer the same product for considerably less. A good tip here is to always Google the supplier first! If other people have had problems with a particular company; it will often show up here.
If you are not sure, buy the brand with the best warranty. Sometimes a faulty component will not actually fail for some time, so a longer warranty can be important. It also makes good sense to buy from an Australian supplier because the freight charge on returned items is usually not refundable: often it is simply not viable to lodge a warranty claim with an overseas supplier.
Ask questions: in person, by phone or email. A reputable Internet dealer should always display contact details on their website; not just a contact form but also phone/fax numbers and preferably, a physical address. Its unwise to deal with shady organizations when you are buying an expensive retail item that might require future parts or servicing. So choose an ethical company thats been around for a while, has sound business policies and a good customer service philosophy. Our Policies
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